Honda customer service issue

[hurricane oz]

Hi I'm looking for advice.
Back in mid April Honda notified me they had made the very generous decision to replace my defective BF60. At that point I was elated and a Honda customer for life. Fast forward to today- I still don't have the new motor, and worse yet, cannot get any answers as to why or when this might happen. While they do answer e mails (eventually) all they tell me is they will check on it and get back to me-which doesn't happen.
Any advice on how to handle this or contact info for someone at Honda who might be able to help?
Thanks

 

[jgmo]

What a BUMMER! I wish I could help you with contact info but I don't have any to offer.

It looks like you're in the "email loop" so all I would say is print and keep a file of every time they respond. Hopefully you're already doing that.

You're dealing with a BEHEMOTH of a multinational company with a huge bureaucratic infrastructure. So, patience is probably going to be a virtue here....to a point.

Sounds to me that, possibly, someone low in the food chain may have made a promise they're having a hard time getting approved.

But, nevertheless, the promise was made so that's your ace in the hole....as long as you've been keeping a record of events.

I wish you good luck with this and hope that you will keep this post updated.