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Dead Mercury 150HP ProXS after 24.3hours

J

Jago

New member
Wanted to let other future buyers of Mercury Marine boat motors know what they could be in for. Purchased a new Ranger Boat with a 150hp Mercury ProXS motor back in 2021. Used the boat only 24.3hrs. Had a significant leg injury so could not use my boat the past year and a half. I have had the boat serviced as if I did use it at a Mercury authorized dealer that has taken care of my boats for years. Went to use the boat for the first time in 2 years and the motor had metal shavings in the oil, was making a knocking sound, and had no power. Took it back to my dealer. They said I needed a new power head. They said they've seen a bunch of these. They reached out to Mercury to see if they would make a good faith repair. They supplied all of the maintenance records to Mercury. Mercury declined assisting in any way. So when you buy a Mercury, get the extended warranty for two reasons... #1, they don't stand behind their products at all. Not even if they are only used for 24hrs. #2, it's ridiculously expensive to repair them.

Instead of spending the $8-10K to repair the motor, I will be spending that money warning other potential Mercury buyers of Mercury's shotty quality and horrendous support for their products.
 
Sorry to hear of your misfortunes but Mercury Marine does stand behind their product. In accordance with the warranty that was part of the deal.

Once the warranty is over a manufacturer owes a customer nothing. Just like after purchasing the product the customer owes the manufacturer nothing.

I would expect all of the other outboard motor makers to do the exact same thing. They do what they said they would do in accordance with the warranty. Once the warranty is over the motor makers owes customers nothing.

I am not sure how we in the US got to the point of expecting others to be taking care of our stuff once the responsibility for that stuff becomes our responsibility.
 
Boscoe - You are simply incorrect. OEMs have policies to ensure the vast majority of the concerns are outlined in a simple terms and conditions of a warranty contract. That said, when products are simply faulty or defective and the issue is a known issue (which my dealer also confirmed), then it is up to the OEM to cover the costs. Hyundai replaced tens of thousands of car engines that were well outside of the warranty period. They did that because their customers were experiencing failures. Also, OEMs absolutely have the ability AND obligation to ensure their products are supported, functional as intended and safe.

So I disagree with your statement that Mercury Marine stands behind their products. They don't. They sold a defective product for $15K that lasted 24hrs. It's seriously that simple.
 
I see a lot of newer 4 strokes for sale on local KIJIJI.----Perhaps high repair / maintenance quotes are the reason.
 
Even when you look up parts for 4 stroke engines on this website many are no longer available for engines that are only 5-10 years old. Seems like the technology is moving so fast that newer engines quickly become obsolete. The days of keeping a good running engine for 20-30 years, that had good parts support has ended.
 
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