"John,
It sounds like you b
"John,
It sounds like you better learn how to work on this system yourself. The current version of electronics used by Crusader has been in production for nearly three years. If this "technician" does not have the proper hardware to connect to it, that means that in the past three years he has not worked a new Crusader engine.
Also, any backfire or hickup will not put your engine into RPM reduction. RPM reduction is triggered by three issues. They are overtemp, low oil pressure and trans temp, and once in RPM reduction, you do not need a computer to get out of it. You can simply turn off and restart the engine. If the situation is not corrected it will go back into reduction, but if it is, you're fine. A backfire will only engage "knock retard" which simply temporarily retards the timing until the condition is corrected.
All of these issues will store codes which can be viewed by the diagnostic software or the Murphy gauge. If you're going to spend money to work on this, I would recommend the Murphy gauges rather than the diagnostic software. They will display much of the same information, but other features more useful to the user such as a trip log, fuel flow meter, etc.(just a thought).
These DTC or stored codes will automatically be erased after 50 starts with no issues.
I hope this was helpful.
Regards
Rick"