Logo

Customer Satisfaction Warranty (p. 59)

Table of Contents | < Previous Page|Next Page >

SIERRA CUSTOMER SATISFACTION WARRANTY
W A R R A N T Y
Limited Warranty:
SIERRA INTERNATIONAL INC. (“SIERRA”) warrants its products to be free of defects in workmanship and materials for the useful life of the product
(the “Warranty”). If a SIERRA product fails to comply with the Warranty, SIERRA will repair or replace the defective product free of charge. The
Warranty is subject to the additional terms, conditions and limitations set forth below.
Warranty Claims for Professionally Installed Products:
For any SIERRA product that was originally installed on a vessel by a dealer or other professional installer that fails to comply with the Warranty, in addition
to repairing or replacing the product free of charge, SIERRA will also reimburse the customer for reasonable labor charges incurred to replace the product,
and reasonable towing and other similar incidental expenses incurred as a result of the failure of the product to comply with the Warranty. Labor will be
calculated based on the installer’s posted shop rate that is competitive with their local market rates. The original work order along with the original invoice
a claim for reimbursement of towing expenses.
ALL PROFESSIONAL INSTALLER WARRANTY CLAIMS MUST BE SUBMITTED IN ACCORDANCE WITH THE FOLLOWING PROCEDURE:
WITHOUT LABOR CLAIM - The dealer must return any allegedly defective SIERRA product to the distributor from whom it was purchased for analysis.
The product shall be tagged with the SIERRA part number, date of purchase and the alleged cause of failure. The distributor will then forward the product
under the terms hereof, SIERRA will issue credit for the product to the distributor. The distributor will reimburse the dealer. SIERRA will not issue credit for
any products that are not returned to SIERRA. Products not manufactured or distributed by SIERRA will be held for disposition for 30 days.
WITH LABOR CLAIM - All warranty claims for which reimbursement of labor and/or towing expenses is sought are subject to prior
authorization. Please call 217-324-9428 to discuss any such claim with a SIERRA representative. In order to process all claims quickly and
a a traceable and insurable method (i.e. UPS, Federal Express, Registered U.S. Mail, etc.):
1. The allegedly defective product and any related damaged parts.
2. A written estimate detailing the following information:
a. A complete list, including part numbers of all products required for the warranty repair.
b. The shop labor rate and a breakdown of the time required for the repair.
c. The year, model and serial number of the warranted engine or drive.
d. The name and address of the distributor the products were purchased from.
e. The name, address and phone number of the customer.
3. The original work order or receipt detailing the initial installation of the allegedly defective product.
4. Any receipts detailing additional expenses.
Failure to provide required documentation and information may void all or part of the Warranty coverage.
Proof of delivery will be required on all lost shipments.
NOTE:
to extend only the market value of the OEM product.
Send claims to:
TECHNICAL SERVICE
SIERRA INTERNATIONAL INC.
1 Sierra Place
(217) 324-9428
Limitations:
THE EXPRESS WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED
TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SIERRA does not warrant against, and the
Warranty shall be void with respect to, damages or defects arising out of any of the following:
- improper or abnormal use or handling of SIERRA’s products;
- installation or use of a SIERRA product in a manner that is inconsistent with SIERRA’s application information, guidelines, instructions
- defects in products or components not manufactured by SIERRA;
- non-SIERRA made products or components;
- SIERRA products transferred from a vessel on which they were originally installed;
- SIERRA products transferred from the engine on which they were originally installed;
- failure to maintain SIERRA products in accordance with SIERRA’s application information, guidelines, instructions and/or
- ordinary wear and tear resulting from the operation and/or use of the SIERRA product.
This warranty also does not apply to products which have been altered or upon which repairs have been affected or attempted by persons other than pursuant
to written authorization by SIERRA. In addition, this warranty is only valid with respect to products purchased from Sierra and its authorized dealers and
resellers and is not transferable.
THIS STATEMENT OF LIMITED WARRANTY IS NOT A STATEMENT OF THE USEFUL LIFE OF ANY SIERRA PRODUCT. WHEN SIERRA
WARRANTS ITS PRODUCTS FOR THE USEFUL LIFE OF THE PRODUCT, THIS DOES NOT GUARANTEE THAT THE PRODUCT WILL LAST
FOREVER OR FOR THE LIFE OF THE VESSEL. THE LENGTH OF THE USEFUL LIFE OF SIERRA’S PRODUCTS WILL VARY DEPENDING ON THE
TYPE OF PRODUCT, AS SPECIFIED IN SIERRA’S APPLICATION INFORMATION, GUIDELINES, INSTRUCTIONS AND SPECIFICATIONS FOR EACH
PARTICULAR PRODUCT. PLEASE REFER TO THE INFORMATION PROVIDED WITH YOUR SIERRA PRODUCT IN ORDER TO DETERMINE THE
USEFUL LIFE OF THAT PRODUCT.
The sole and exclusive obligation of SIERRA shall be to repair or replace the defective products in the manner set forth above. SIERRA shall not have any
other
obligation with respect to the products or any part thereof, whether based on contract, tort, strict liability or otherwise. Under no circumstances, whether
based on this Warranty or otherwise, shall SIERRA be liable for any special, punitive or consequential damages.
SIERRA’s employees or representatives’ ORAL OR OTHER WRITTEN STATEMENTS DO NOT CONSTITUTE WARRANTIES, shall not be relied upon by
customer, and are not a part of the warranty stated herein.
If any part of this Limited Warranty is determined to be void or illegal, the remainder shall remain in full force and effect.