| Author |
Message |
    
randy peterson
New member
Username: rpeterson
Post Number: 1
Registered: 09-2007
| | Posted on Thursday, September 06, 2007 - 03:20 pm: | 
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Can anyone help ? Volvo does not seem to care. Since 2004 when I purchased my Regal 4260 new my port engine Bosch injector has failed 4 times. They just keep rebuilding it. Has anyone else had this sort of problem ? Is there anything that can cause an injector to go bad, or is it simply a lemon ? |
DickV
Visitor
| | Posted on Friday, September 07, 2007 - 05:23 pm: |
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Why have you not replaced injector if you have repeated failure? They do not normally fail unless bad fuel or physical damage to holder. |
randy peterson
New member
Username: rpeterson
Post Number: 2
Registered: 09-2007
| | Posted on Monday, September 10, 2007 - 10:03 am: |
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Very good question. The unit is under Volvo warranty and I've been asking Volvo's representitive Joanne Baker for 2 years now to replace it and she refuses to do so. |
Dick V
Visitor
| | Posted on Monday, September 10, 2007 - 03:53 pm: |
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Mrs. Baker is very good at taking care of customers needs. Something else must be going on to refuse warranty. Most Volvo parts have a 12 month warranty. Was the part sent back and inspected? Did you have it rebuilt and then attempt to claim? |
randy peterson
New member
Username: rpeterson
Post Number: 3
Registered: 09-2007
| | Posted on Tuesday, September 11, 2007 - 02:03 pm: |
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Sounds like you have delt with Mrs Baker. She's not refusing warranty, every rebuild (going on 4 times now) has been paid by her - the problem is don't you think they should have simply replaced it with a new one after the 2nd attempt failed ? Plus (you can call the Volvo mechanic Steve at 906-484-3303 if you do not beleive my next comment and I know he will substantiate what I'm about to say) Before the 3rd rebuild she denied my claim because she thought the injector was one problem and the pump was another. I had to fax her work orders and she had to talk to Steve before she understood that the injector pump was a single part, not an injector and a pump. So maybe she just does not understand diesel injector ? Either way Volvo has done an awfull job of customer support and my $550,000 yacht is so unreliable that my wife and I are afraid to take it out in the great lakes, where we live. My Regal 4260 has been downgraded to a glorified pontoon boat mainly because of the Volvo diesels I have in it. Funny thing is, I paid $80,000 extra to upgrade from gas engines to diesels for the reliability factor. |
