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irish1979
New member
Username: irish1979
Post Number: 2
Registered: 04-2009
| | Posted on Thursday, April 16, 2009 - 06:46 pm: | 
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Recently purchased new 40 hp tldi engine.I'm not a mechanic and know only a reasonable amount about outboards(older type 2 strokes) so i'll try to explain problem as simply as I can.
Engine ran fine for about first 8 hours. Broke it in nice and slow etc...went through all the procedures. Last weekend noticed something amiss when running engine...sounded a bit like a bearing going in a car engine...rattling noise. My hunch proved to be correct as yesterday the engine shut down when motoring at about 3/4 trottle...started again straight away but sounded terrible....and eventually got home on the 4 hp auxiallary. Called dealer...he said plugs may be fouled have a brief look at them and drop engine in for 10 hour service if you can next week...looked at plugs...ok...engine appeared to run perfectly again this evening and went for a spin around bay but when opened up on way home engine completly shut down again. Got home on auxillary.This time it turns over but won't start at all....dead
Had experienced outboard mechanic have a brief look at it down the marina...no problem with fuel up as far as filter...full of oil..all looks good etc. Bit of a mystery...engine sounds like a bag of spanners inside a tin can tonite when turned over..serious problems i'd say.
Pretty disgusted after forking out €6000. For an engine that everybody on the net raves on about reliability this is a joke after less than 10 hours light use. Regretting not getting evinrude e-tec now...but dealer was a good distance away from me. They better have a good explanation for me when I bring it in next week or i'm finished with Tohatsu TLDI's for good.
I should add when restarted engine on both occasions it ran roughly but then cut out when put in gear...left to cool off for a few hours it seems to work again...don't know if this adds anything to solve the problem but maybe someone could have a stab at whats happened |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 597
Registered: 06-2007
| | Posted on Thursday, April 16, 2009 - 07:15 pm: |
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Only your dealer can tell you what is wrong...And that will only be after they determine where the noise is coming from.
"Regretting not getting evinrude e-tec now...but dealer was a good distance away from me. They better have a good explanation for me when I bring it in next week or i'm finished with Tohatsu TLDI's for good."
Since you have no idea what the problem is or what it might be caused by, your venting is a little premature. Also, there are a lot more problems with new Etecs than TLDIs. Even if your TLDI has a problem count your blessings because so few people have any failure that it is statistically remote that you would EVER have another problem.
When you find out what the problem is please let us know. |
irish1979
Member
Username: irish1979
Post Number: 4
Registered: 04-2009
| | Posted on Thursday, April 16, 2009 - 07:31 pm: |
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I'll let you know...no problem.
Have to say up until this nightmare was very impressed with both power and fuel consumption of this engine. Perhaps i'm a little irate this evening being just in from being stuck out in the Atlantic off the west coast of ireland in a freshening wind in the gathering gloom and with a 4 hp auxiallary to get me home it tends to focus the mind...i'm pretty pissed with my Tohatsu...i had narrowed my choice between the tldi and the e-tec.
I won't say what make the small aux engine is lest you think i'm trying to play games/ bullshit here with brand names etc but it did the job admirably...if a little slowly.
good evening |
Rollie Rose
Advanced Member
Username: profisher
Post Number: 420
Registered: 12-2008
| | Posted on Friday, April 17, 2009 - 12:01 am: |
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Every manufacturer has issues with engine failure from time to time...don't forget human beings assemble them and mistakes will be made. The test is how they respond and look after you when something like this does happen. If they are smart and truly want you as a long term customer they will look after you quickly and at no cost. If not say goodbye and spread the word. |
irish1979
Member
Username: irish1979
Post Number: 5
Registered: 04-2009
| | Posted on Sunday, May 10, 2009 - 09:28 am: |
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Just an up date on my problems with tohatsu TLDI 40 hp. Engine has been in workshop for two weeks. Initially they said one of the sensors in the engine was faulty. Got the new part. Still wouldn't start.No fault lights showing up. Tohatsu technician came out to look at it. He's baffled by it.I think the Mechanic said compression is about 55 should be 155 approx don't know units, pressure i presume).Tohatsu are saying a build up of oil from turning it over without firing the last 2 weeks is causing this and its not an issue.
personally i think this engine is finished and will have to be replaced.
Hows that for reliability? a joke in my opinion |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 620
Registered: 06-2007
| | Posted on Sunday, May 10, 2009 - 10:25 am: |
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If compression is 55 it's clear what's wrong with it. The piston and block are scored on that cylinder or the head gasket is blown. Get it into a different dealer as the one you have is retarded.
I am confused by this though:
"Engine has been in workshop for two weeks. Initially they said one of the sensors in the engine was faulty. Got the new part. Still wouldn't start. No fault lights showing up. Tohatsu technician came out to look at it. He's baffled by it".
It sounds like you didn't have your engine at A Tohatsu dealer for that two weeks and instead you had it at someones shop who was completely unqualified to change a spark plug. Then the retard from a Tohatsu dealer came out and told you about the low compression. If that's the case, you need to understand that you have to get the engine into a Tohatsu dealer's facility...Preferably one that doesn't have the retard. |
irish1979
Member
Username: irish1979
Post Number: 6
Registered: 04-2009
| | Posted on Monday, May 11, 2009 - 09:49 am: |
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They told me the tohatsu technician came out and plugged it into a diagnostics program. He doesn't think the low compression is a problem, its caused by excess oil in the cyclinders...thats what they've told me.... i was thinkin along your lines that its badly damaged.They can't decide on what to do.
I think i'm goin to be in trouble with the warranty claim as it has 50 hours up on it and wasn't serviced after 10 as i live a fair distance away and the weather was good so we were boating away. As far as I know the 10 hour service was to change the gear oil and possibly the plugs, and would have no impact on the actual nuts and bolts of the engine.
The manager of the dealership are saying I should have brought it in at 10 hours so they could manually decrease the oil mix????....first I heard of it I thought it did this automatically. I told him that was bullshit and there was an angry exchange of words.
What are Tohatsu generally like on customer service? I think I'll have to deal direct with the suppliers in the uk.Have I a good chance of getting it replaced?? i'm down about €7000 otherwise. You're thoughts on this would be appreciated |
irish1979
Member
Username: irish1979
Post Number: 7
Registered: 04-2009
| | Posted on Monday, May 11, 2009 - 09:56 am: |
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i might add i can't go to another dealer...they're the only one in the country i'm aware of. |
Rollie Rose
Advanced Member
Username: profisher
Post Number: 466
Registered: 12-2008
| | Posted on Monday, May 11, 2009 - 10:51 am: |
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More oil should increase the compression as it acts as a barrier. During break in of a new motor the oil pump is set to a heavier mix of oil to fuel then backed off for normal operation after the 10 hr breakin. They are like a carburator, they can be adjusted. First service usuually includes gear oil change, oil pump readjustment, head re-torque, change of plugs, carb adjustment and shift/throttle cable adjustment. This low a compression and all the noise on a brand new engine indicates a serious problem. |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 625
Registered: 06-2007
| | Posted on Monday, May 11, 2009 - 11:10 am: |
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The TLDI automatically adjusts itself so your dealer either fibbed or lied. The "10 hour service" is supposed to catch any latent problem with the engine before it turns into a major one. However, it shouldn't be grounds for a warranty denial under virtually any circumstance that I can think of. Your first step is to contact the distributor and see where you can take the engine for a non biased examination. Each country has an independent distributor so each one has their own procedure to follow. Tohatsu Japan is very generous, however, they aren't there and they depend completely on the local distributor to be their eyes and ears as too what to do...If anything. The procedure is supposed to go like this.
Your local dealer diagnoses the problem and secures whatever authorization they need from the distributor to do the repair. That's usually all there is to it.
If the distributor thinks the local dealer is wrong or doesn't believe them they ask for the part(s)so that they can do their own inspection. Assuming that the problem is determined to be a defect, they send new parts to the dealer and your back out on the high seas.
If the distributor decides the problem is consumer caused, you have a decision to make. You can sue them or contact Tohatsu Japan and ask them to intervene. |
irish1979
Member
Username: irish1979
Post Number: 8
Registered: 04-2009
| | Posted on Monday, May 11, 2009 - 11:27 am: |
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i've rang the distributors in the uk... talked to technician, he said build up of fuel oil/mix will cause low compression after prolonged turning over without firing...i don't understand how but i'll take his word for it...i'd say you're mistaken on that one rose...unless you're a technician yourself and differ on this opinion. It'll have to be shipped back to HQ in uk to deternine whether its a problem i caused or its a faulty engine. Either way i won't be doing any fishing for the next 4-6 weeks i'd say. I'd say the warrenty will hold for serious engine problems..thats thw vibe I gor off them.Nightmare stuff...why didn't i keep my old mariner 2 stroke...Why oh why |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 626
Registered: 06-2007
| | Posted on Monday, May 11, 2009 - 12:02 pm: |
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Rollie's correct. The technician you spoke to does not have a clue...It's not an opinion, it's a factual statement that is either right or wrong and the tech is incorrect. |
irish1979
Member
Username: irish1979
Post Number: 9
Registered: 04-2009
| | Posted on Monday, May 11, 2009 - 12:50 pm: |
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Well 2 trained tohatsu technicians have agreed on this diagnosis..i have to go with that.we'll have to wait and see...regardless its a serious problem. Its about time that this aura of invincibility surrounding the Tohatsu TLDI was exposed for what it is. They have the same faults and problems that evinrude/yamaha etc have in building engines for marine use....its a difficult environment and Tohatsu certainly aren't perfect |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 627
Registered: 06-2007
| | Posted on Monday, May 11, 2009 - 01:10 pm: |
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It's more like two untrained Tohatsu technicians with little or no experience have sold you a ridiculous story.
"Its about time that this aura of invincibility surrounding the Tohatsu TLDI was exposed for what it is."
Do you know of anyone else with the same problem you have? No, you don't. Your unique. That actually goes a long way toward making that aura of invincibility the rule rather than the exception.
While I feel your pain about having an engine that is down my sympathy dwindles as you bash a product without any reason. |
irish1979
Member
Username: irish1979
Post Number: 10
Registered: 04-2009
| | Posted on Monday, May 11, 2009 - 01:31 pm: |
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i'm not bashing anything... i'll wait til what they say when it goes to the uk. Personally I think the cyclinder/piston/valve set up is probably damaged beyond repair. Hopefully the computer will show that the engine never displayed any fault codes or light throughout its 50 hour life.
Another thing ...Tohatsu sells a lot of engines and targets poorer countries and vast asian markets at a some what lower price to the big brand alternatives. Did it ever strike you that these people may not have the means or access by which to air their problems with Tohatsu/TLDI engines on forums accross the internet such as this and online boating magazines etc etc ...perhaps thats one resaon as to why statistically we don't see as many people posting their grievances with these engine as with other brands...just a thought!! |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 628
Registered: 06-2007
| | Posted on Monday, May 11, 2009 - 02:07 pm: |
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Every time you say something negative about a BRAND that is bashing. Saying something about your own, individual, engine is not. here is what you have said so far:
"Pretty disgusted after forking out €6000. For an engine that everybody on the net raves on about reliability this is a joke after less than 10 hours light use. Regretting not getting evinrude e-tec now...but dealer was a good distance away from me. They better have a good explanation for me when I bring it in next week or i'm finished with Tohatsu TLDI's for good."
"Hows that for reliability? a joke in my opinion"
"Nightmare stuff...why didn't i keep my old mariner 2 stroke...Why oh why"
"Its about time that this aura of invincibility surrounding the Tohatsu TLDI was exposed for what it is. They have the same faults and problems that evinrude/yamaha etc have in building engines for marine use"
"Another thing ...Tohatsu sells a lot of engines and targets poorer countries and vast asian markets at a some what lower price to the big brand alternatives. Did it ever strike you that these people may not have the means or access by which to air their problems with Tohatsu/TLDI engines on forums accross the internet such as this and online boating magazines etc etc ...perhaps thats one resaon as to why statistically we don't see as many people posting their grievances with these engine as with other brands...just a thought!!"
Any you wonder why I think you are bashing? Take a couple of deep breaths and look at this as what it is. A new engine with a problem. That's all you know so far. Be logical and reserve the remarks for a situation in which they are called for. Shoot me your serial number and I will follow your engines progress as the U.K makes their determination. If necessary I can always intervene on your behalf by nudging Japan to look into it. |
irish1979
Member
Username: irish1979
Post Number: 11
Registered: 04-2009
| | Posted on Monday, May 11, 2009 - 05:33 pm: |
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no problem...i'll wait for conformation from the place i bought it off that it will definetly have to go over there...and their verdict.At the moment its just sitting there and no-one returns my calls... its the dealership that has me more annoyed than tohatsu. Thanks for your opinions |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 629
Registered: 06-2007
| | Posted on Monday, May 11, 2009 - 07:01 pm: |
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I know your frustrated. Just let it takes it course. The things really are as reliable as we say that they are, but, crap happens and it has certainly happened to you. It's just bad luck. Or maybe it's a fiendish English plot against Ireland |
irish1979
Member
Username: irish1979
Post Number: 12
Registered: 04-2009
| | Posted on Friday, May 29, 2009 - 11:31 am: |
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Its bad news boys i'm afraid.Very bad. Tohatsu uk tell me the engine is severely damaged. They say i ran the engine with no oil and with buzzers and warning lights on . I can safely say MAY GOD STRIKE ME DOWN if I ran that engine with warning lights/buzzer/ or no oil. It broke down with one of the lads i work with in it and there was no buzzer so he can back me up. Oil tank half full of oil when we got in.
I'm finished as they say this is what japan will look to if they were to give me a new one and they've nothing to go to them with outside of operator error and what the laptop is telling them... pretty devastated to be honest and down about €7000 euro all in...nightmare...have I anywhere to go...its just my word against the laptop??? |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 666
Registered: 06-2007
| | Posted on Friday, May 29, 2009 - 11:59 am: |
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They are mistaken...No laptop used at all on these and that makes everything, including their conclusion, suspect. I would urge you to contact Japan directly and ask them to intervene.
infoex@tohatsu.co.jp
I have a suspicion that you are dealing with someone in the U.K. who does not know how to read the fault codes off of the tachometer. |
irish1979
Member
Username: irish1979
Post Number: 13
Registered: 04-2009
| | Posted on Friday, May 29, 2009 - 12:08 pm: |
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Surely its connected up to some sort of computer thats giving them this reading?? are you sure.The guy on the phone told me that the cpu of the engine(or something along them lines) is telling them that it ran out of oil twice during its lifetime and thats obviously my fault...Thanks for the e-mail address...and the amazingly prompt reply..i'll get on to it on monday...but i's say i'll have to go to court |
irish1979
Member
Username: irish1979
Post Number: 14
Registered: 04-2009
| | Posted on Friday, May 29, 2009 - 12:13 pm: |
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i should add that amazingly with this amount of damage there was no fault codes at all showing up when the engine was connected to the boat and at the dealer workshop in ireland....they were baffled to use their own words...whats goin on?? |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 668
Registered: 06-2007
| | Posted on Friday, May 29, 2009 - 12:55 pm: |
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No laptop at all is used on any TLDI model in any way. The engine CPU has a built in diagnostic system which displays through the tachometer. If you had no lights, beeps or anything else flashing on your tach then its likely that it wasn't hooked up correctly or that the CPU is defective. There is no code for no oil...Just low oil. The CPU records that the low oil level condition occurred and it records that the condition was corrected...If it was. IE The tank gets down to about 350ml and a fault code occurs. As soon as you add oil the code corrects. I really think you are dealing with a human diagnostic problem at ye local dealer and distributor... |
irish1979
Member
Username: irish1979
Post Number: 15
Registered: 04-2009
| | Posted on Friday, May 29, 2009 - 01:20 pm: |
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i'm confused...how can they tell you a ball park figure for how many hours its done and length of time run at high speed etc type statistics if they don't connect it to a computer or external device in some way shape or form...how do they know these statistics without some sort of an external connection to a device that can read data??? they can do this as i know someone else who has a tldi and they could tell him this very easily. |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 669
Registered: 06-2007
| | Posted on Friday, May 29, 2009 - 01:41 pm: |
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"The engine CPU has a built in diagnostic system which displays through the tachometer"
Everything reads out through code on the tachometer. |
irish1979
Member
Username: irish1979
Post Number: 16
Registered: 04-2009
| | Posted on Friday, May 29, 2009 - 02:46 pm: |
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i don't doubt what you're saying...so they get the engine hours and running statistics from a various combinations of the 3 lights then...Is this correct?
I know the light exist for various faults but for detailed engine management information which they seem to have access to i assumed they were reading data off some sort of device that gave them a lot of detail... someone here is not up to speed as to how diagnostics on these engines function??? I hope you're correct tohatsu guru...i really do..it'll strengthen my case |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 670
Registered: 06-2007
| | Posted on Friday, May 29, 2009 - 03:19 pm: |
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Flashes, beeps and where the RPM indicator rests all contribute to the codes. Armed with a service manual you can tell virtually anything about the engine that you would want to know. Hours used, troubleshooting codes to determine malfunctioning parts, etc. This is a high tech engine designed to be serviced by low tech service personnel with a minimum of service training. But, Tohatsu can't build honesty or intelligence into the people that service them. That's a genetic, environmental and moral issue. |
irish1979
Member
Username: irish1979
Post Number: 17
Registered: 04-2009
| | Posted on Friday, May 29, 2009 - 03:56 pm: |
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Thank you for your help...In short i'm being told that the engine management system is telling them....
A) On two occasions the engine oil went low.
B) Twice the low oil alarm was triggered.
c) Twice I ignored the engine oil alam and failed to put in oil
D)twice the 2 stroke oil tank went dry completly
As a result the engine was severely damaged beyond repair.
DOES ANYONE BELIEVE THIS IS POSSIBLE????
I'm not deaf or disabled or STUPID enough to continue to use an engine like this
Its very obvious the engine was not getting oil/the correct amount of oil but purely for reasons beyond my control.
If its the last thing I ever do i'm goin to fight this every way possible...watch this space |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 671
Registered: 06-2007
| | Posted on Monday, June 01, 2009 - 06:18 pm: |
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You would have to be an idiot to allow the oil tank to run dry...I don't think you are an idiot, so.....I don't believe that you are the cause(under these circumstances). I would fight it too. Keep in mind that A, B and C are irrelevant. The only one that counts is D as that is the only one that would damage the engine. |
Rollie Rose
Advanced Member
Username: profisher
Post Number: 532
Registered: 12-2008
| | Posted on Monday, June 01, 2009 - 09:01 pm: |
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You need to test the engine with the oil tank really low or dry and see if the warning bells/lights work. Hopefully you can do this without the dealer having made any changes to cover their asses. |
David Fass
Member
Username: aquasport15
Post Number: 6
Registered: 05-2009
| | Posted on Tuesday, June 02, 2009 - 08:42 pm: |
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I find it hard to believe that you could have run the oil reservoir dry TWICE. I have an 06 50hp TLDI which I've used moderately for 3 years, 6 month at a time. I've just added my 6th quart of oil and the reservoir is one half full. My low oil warning came on once until I added a bit, but there was still quite a bit left in the tank. Where is all the oil going??? |
Rollie Rose
Advanced Member
Username: profisher
Post Number: 533
Registered: 12-2008
| | Posted on Tuesday, June 02, 2009 - 09:08 pm: |
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Your first post tells a story in your favour....problem started at 8hrs of running...checked out by mechanic oil full etc....you need this mechanic to vouch for you. |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 683
Registered: 06-2007
| | Posted on Tuesday, June 02, 2009 - 09:18 pm: |
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It went from 8 hours to 50 hours |
irish1979
Member
Username: irish1979
Post Number: 18
Registered: 04-2009
| | Posted on Wednesday, June 03, 2009 - 01:54 pm: |
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LOOK I'M NOT PLAYING GAMES HERE...whether it started at 8 hours or 50 or 150 OR 5000 hours is not the point...DOES THE ENGINE HAVE A VISABLE HOURS CLOCK TOHATSU GURU???? NO
I threw out that figure off the top of my head...ok its incorrect...its a BRAND NEW ENGINE regardless..even at 50 its nothing hrs wise for any engine.The engine did not get a 10 hr service as I was of the opinion it was only to change gear oil and maybe clean plugs from high oiling for first few hours by computer and was not vitally important but I did aim to try to get it back to them in reasonable timeframe.I immediatly rang Tohatsu uk to ask them if this voided the warranty...unless the gearbox was seized it does not.Being a considerable distance from the dealer I was not in any great rush to get it back there. The boat was in the water since February and 50 hours in my book is light use for an engine Tohatsu aims at commercial fishermen.
Besides this is one point that Tohatsu are not arguing on...the damage to the engine is severe and servicing it at 10 hrs wouldn't have saved it.
They are now trying find out why if it did go low on oil why did it not communicate to the buzzer and warning light.the engine showed no fault light at the workshop in ireland during 2 weeks of trying to figure out what was wrong...back in the UK it immediatly says the low oil thing happened twice...something does not add up here.The forward/reverse box, whatever its called is gone back to be tested yesterday...does this contain the buzzer??The system to cut the revs to 700 rpm did not kick in. The engine is so badly damaged they say it must have got very hot...but why did the over heat safety function/ warning not kick in????
WHY DID NONE OF THE EXTENSIVE AND IMPRESSIVE RANGE OF SAFETY FEATURES NOT ACTIVATE IF WHAT TOHATSU ARE SAYING IS CORRECT????
I'LL TELL YOU ONE REASON WHY....
****BECAUSE IT NEVER EVER WENT LOW ON OIL****
(I can't test anything myself independently. the engine and control remotes are disconnected and gone to uk...the wiring, clocks dials etc are on the boat in Ireland) |
irish1979
Member
Username: irish1979
Post Number: 19
Registered: 04-2009
| | Posted on Wednesday, June 03, 2009 - 01:59 pm: |
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And David Fass makes a very good point. I have receipts for a substantial quantity of oil I bought when I collected the boat...it used very little in 50 hours....maybe here in lies the problem...the oil didn't go anywhere i'd say and certainly not into the cyclinders. AND IF ANYONE DOUBTS THAT I'M OUT TO GET TOHATSU I'LL POST SCANNED COPIES OF ALL PAPERWORK AND OIL RECEIPTS UP HERE FOR THIS ENGINE |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 686
Registered: 06-2007
| | Posted on Wednesday, June 03, 2009 - 02:16 pm: |
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Take a pill and calm down. I was kidding around with Rollie, not taking a shot at you. But, that hour difference is kind of curious now that I think about it. Makes me wonder what else you might not be accurate about. Are you the only one using the boat? |
irish1979
Member
Username: irish1979
Post Number: 20
Registered: 04-2009
| | Posted on Wednesday, June 03, 2009 - 02:31 pm: |
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Ah piss off...talk about anything except the legendary Tohatsi TLDI SEIZING FOR NO REASON.
i'm the only one using the boat...how are you meant to know how many hours exactly you put up on an engine in 2 months of casual leisure use with no hour clock on the boat...its a stab in the dark...can you put forward a valid argument as to why this engine seized or log off... all this bullshit as to what might have happened
Here's one
Maybe I met a lad in white with a beard and scars on his hands who was walking on water while we were fishing and I pulled up alongside him and he decided to turn the two stroke oil (TC-w3) into wine and we all got drunk while praising the lord and forgot to take notice of all the safety lights and buzzers...ITS POSSIBLE ISN'T IT?????
THE REALITY IS CUSTOMER SERVICE BY TOHATSU IN EUROPE IS A DISGRACE |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 687
Registered: 06-2007
| | Posted on Wednesday, June 03, 2009 - 02:56 pm: |
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Are you mentally ill? Telling me to piss off when all I have done is provide you with help, information and procedure? No soup you for you. |
irish1979
Member
Username: irish1979
Post Number: 21
Registered: 04-2009
| | Posted on Wednesday, June 03, 2009 - 07:31 pm: |
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MY APOLOGIES to tohatsuguru..In hindsight I took you up wrong there completly and tried to adjust that post but its not possible...IT SHOULD BE ERASED as its hot air...short fuse now after weeks of battling on the phone with various technicans and no fair hearing...not easy.The reality is no-one knows why it didn't get oil but it certainly wasn't the customers fault and most people including your self agree it wasn't possible to starve it of oil in the manner tohatsu diagnostics equipment is claiming. I'm sick of the whole thing...this battle is goin on since April and I won't be posting anymore about it here anymore outside of the outcome.
I've already priced a replacement 2 stroke from another engine manufacturer to get me back in the water.Its far from the end of the world....sh1t happens. If you read my posts i've given great credit to this engine when it was working it was superb both in power and efficency and this is likely a freaK once off occurance(GOOGLE PROBLEMS WITH TLDI ENGINES...THEY DON'T EXIST AND THATS WHY I BOUGHT ONE BUT CUSTOMER SERVICE I'VE RECIEVED IS APPALLING AND A DISGRACE), but I won't tempt fate by buying a second one...If it gets replaced great if not I'll go the legal route and someone else will decide the outcome ...i'll post the outcome good bad or otherwise.
Cheers for the very prompt replies to all queries its an excellent service...Good evening |
Rollie Rose
Advanced Member
Username: profisher
Post Number: 534
Registered: 12-2008
| | Posted on Wednesday, June 03, 2009 - 08:38 pm: |
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Irish like TG says calm down man. No one here is pointing any blame at you. It sounds like none of the factories built in warnings systems failed either because they were defective from the start of the engine was rigged improperly. Rigged improperly would mean engine to remote control and all the warning horns/lights. If something was amiss with the electonic warning system it is possible there was also problems with the electronic engine management as well. Everyone here has had an alram go off before for over heat or what ever....you can't not hear it or ignore it. The dealer should now that too. However some of the things you have posted from the dealers side paints them as idiots. I wouldn't let them rig or service my engines. |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 690
Registered: 06-2007
| | Posted on Thursday, June 04, 2009 - 08:49 pm: |
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Forgiven |
irish1979
Member
Username: irish1979
Post Number: 22
Registered: 04-2009
| | Posted on Wednesday, July 08, 2009 - 05:14 am: |
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Finally got my engine back, end result was I had to pay towards getting it repaired, 400 euro. lot of parts in relation to cyclinders pistons etc had to be replaced. Not happy, this engine is damaged goods as far as i'm concerned and has been grossly devalued but thats the end of it. I'll let someone else be the judge of Tohatsu customer service. |
irish1979
Member
Username: irish1979
Post Number: 23
Registered: 04-2009
| | Posted on Wednesday, September 16, 2009 - 06:07 pm: |
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I'd just like to inform Joe Public that my engine has again damaged all its cyclinders/pistons and is very low on compression AND WON'T START.It now has 150 hours on it. I am again being refused a new engine ( it seized at 50 and was rebuilt-see fiasco in above posts)until it is sent to the uk to be taken apart.
It has been assessed by the dealers mechanics who have told Tohatsu it is damaged beyond repair. Again no warning light except one for low battery voltage after we were towed back to the marina..I presume from trying to start it over and over.
Am I the only one who finds this incredible...I've forked out €8000 euro's at this stage and reckon i've had my boat in the water for about 6 weeks since February. I was a bigger fool for paying them €400 to rebuild a damaged engine which was brand new.
BUYER BEWARE I say... certainly in relation to Tohatsu customer service in Europe |
Tohatsu Guru
Advanced Member
Username: tohatsu_guru
Post Number: 956
Registered: 06-2007
| | Posted on Wednesday, September 16, 2009 - 10:30 pm: |
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It's incredible...Now you have a choice to make.
A) You can either let them try to fix it again and blame you for it again.
B) Contact Tohatsu Japan and get them involved.
C) Pursue legal action.
Personally I would go with B and if you do not get the desired result then try C.
It's not an engine design problem as you are the only one in the world having an issue. So, that leaves either a production issue with your individual engine(always a possibility) or an application issue(usually the problem).
Application issues can be anything from a consumer malfunction such as no oil or water in the gas, to a dealer malfunction such as hooking up the wiring incorrectly, putting in too small of a battery, not bleeding the oil system or not setting the TPS sensor. Based on your previous posts I would suspect that your dealer is not competent to work on this model engine. That does not mean they are evil. It just means that they are in over their head. That's a worldwide problem that occurs on all brands of engines that use any kind of fuel injection system. The fact that you have had no warning indicators, from the beginning, is an indication of improper set up. Your engine can't go boom without warnings occurring, unless the warning system is not working. If the warning system is not working the dealer would know that from their set up on the engine and their testing now that they have it back in again. I urge you to visit www.tohatu.com and ask them to look into your case. |
