I had to send my lower unit off to SEI in FL, because I hit something back in September. The impact bent the prop shaft. There were no visible signs on the outer casing that I had hit something. The impact bent the shaft and allowed water inside the bullet. They said the gears were pitted. Most likely due to water intrusion & not putting it in gear quick enough. They decided to replace the whole unit & sent me a brand new one. Honestly, I have no issues with SEI, and they were pleasant to deal with. It is a three year "fault free" warranty.