I have been on my local shops to help me to get the parts I need to convert my 99 BF9.9 from a tiller to remote steering. They always say they will call me back but after two days I call them and they state "man, we haven't had a chance to look and probably won't for a while as we are real busy". What happened to customer service? I know they use to make a kit to do the conversion but I can't find it but I would be happy if they would help me even look at the parts catalog to pick out which parts I need to convert it individually instead of a kit but they will not. I guess since I don't have a mega money motor they don't want to waste their time on me. Oh well, any help I could get would be greatly appreciated.