"Just so you get an idea of th
"Just so you get an idea of the character of the person I'm dealing with here is what I wrote and below is his answer...
Hi XXXXXX… Is me Nicknack2, How are you? How is the training going? Well here is what I got, the pictures of the cables and Remote Control are attached, also I finally got the boat in the water, and it runs nothing like you told me it would, it runs really rough at idle, it idles for a few seconds and then dies. On the first day out in the water I was able to run it on forward gear for about 30 seconds only and then it dies, that was after it took me about 15 minutes to get it to start, the motor runs very rough, I was never able to get it to even get up to 2000 RPMs, all the lines are tight, no air present in the lines, the tank is a new clean external tank with fresh fuel mixed a 50:1, but as soon as I put it in gear the warning alarm goes off (beeping no oil) I understand that the VRO is disabled, but is seems as if the fuel pump is not working (pumping the fuel primer bulb helps the engine to stay idling). I hope you understand where I’m coming from with this, I paid you over $4000 dollars for the motor, prop and controllers as you can see the controller are bad, the prop was a used one, you told me the motor would be serviced and ready to use as you said it would be a turn key motor in good shape hassle free. I paid the marina $2414 to get the motor installed, man I have spent more than $6500 dollars and still can have the motor running nowhere close to right. I think you are a good person and that you understand exactly where I’m coming from with this and that it is not fair for me to pay so much money to have a non working motor don’t you think?, it has been just too many things, you told me you would sell me a year 2000 25 in 200hp Evinrude and I received a 1998 200hp Johnson, you said that the power head has been factory rebuild and that Evinrude and Johnson are the same thing, but that is besides the point, I paid for an item and you sent me something else, at this point I just want you to help me to get the motor to run right, you know I’m an honest person I work for the Department of Homeland Security under U.S. Customs, I do honest work and don’t fool nobody, man and all I want is your help to solve my issues with the motor, I’m not asking you for money back on the motor (even when I received something which is not what I bought), all I want is your help, and a refund or credit on the remote control and cables( If you think is fair, I know you a are a businessman and will look out for your best interest, but I leave that to you) we don’t need to go any further with this, I want you and me to solve this problem.
Can we work this out?
XXXXXX Wrote:
Hello Nicknack2, yes I agree we are both honest and hard working people , I have been in the Military since 1987, hopefully you have read our feedback comments on eBay 100 %and can see for yourself that we are not in the business of fooling people either. The training is going fine two more months and I will be back home. The facts are the engine was a running take off we detailed and serviced the engine as stated, I believe we sent you a video of the engine running. Yes the engine has been sitting for a while and it could have accumulateded varnish/dirt in the carbs but don't think that is the problem.The first thing to check is to make sure the oil pump cannon plug was not connected at the dealer/shop that installed your engine because if they hooked it up and the pump is mechanically disconnected it will give you an alarm and trigger the oil pump safety circuit which will cut power to the engine and not let the engine rev up. Second, check the position on the electric choke solenoid mechanical lever. It is a red knob located on the choke body it should be parallel to the body of the choke assembly. Third, make sure that your primer bulb is a new bombardier bulb. Primer bulbs have internal check valves that get stuck and will not flow gas. It is also frustrating for me not to be able to help you diagnose the engine as it is not in my shop.This is the reason we do not warranty engines we do not install in our shop, I would assume the shop were you took it started/ops checked the engine after they installed it to make sure everything was correctly installed and that the engine started and shifted correctly? Unfortunatelyly this is the reason we sell our engine as is because of passed experienceses when dealing with similarar situations, Ex. the engine is running great when it leaves the shop the customer takes it to another mechanic and all of a sudden the engine develops a problem, when we sell our engines locally we give a minimum of 90 day warranty so we can take care of any issue that may arise, we all know when you deal with outboard engines anything is possible even with new engines. I also asked one of my guys about the engine and they looked at the invoice and said the actual cost of the engine was $2975.00. It was 4K including the rigging, prop, a new step ladder, shipping and crate service, we delivered the engine to the crate company in Miami free of charge. Hector, I will be home for Christmas, I will go to the shop and look at your file and see how much we can give you back for the rigging. Again, I know you are honest and nice guy and I wish you were a local customer so we could work on your boat, it would not spend more than a day in the shop and your issues would be resolved as they are minor, We have built many project boats and know how expensive and frustrating it can be before all the bugs can be Ironed out. I apologize for the inconveniencece and will try to help you with any questions you may have. Please call us before swapping out any parts. Thank you and Merry Christmas."
