"Bad news about the warranty.
"Bad news about the warranty. The good news is the electrical issue should be a cheaper fix.
Both trim switches have three leads going to them. A 12 volt lead (a white lead or a white lead with black tracer), a light blue lead for down and a light green lead for up. We will concentrate on the 12v lead and the light blue lead.
When the 12v lead connects to the light blue lead through the switch, the down relay operates which supplies voltage to the trim motor and the engine goes down.
Why does it happen when going forward? There could be several reasons. First, more vibration in forward (you can go faster in forward than reverse) and the 12v lead and the light blue leads are pinched or bare and nearly touching...then come in contact due to the vibration of the motor. Second, the wires could be coming in contact by one of the linkages (throttle or shift) moving the wires and making them come in contact. The vibration could also be causing the switch to make contact inside itself due to corrosion/rust or, although extremely rare, the relay could be operating by harness issues or internal short.
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Let us start at the switch on the side of the motor. Trace the white and light blue leads from the switch all the way to the connection block on the port side of the motor (under the black plastic cover). Make sure they are not pinched along the way and the insulation is intact. Disconnect the light blue lead from the switch. Be sure to only disconnect that lead. There are several leads that color in that area.
You can test what you did...operate the switch on the side of the motor and it should only make the engine go up and not down. Then check the switch on the tiller arm, it should still work both ways.
Now take your boat out and see what happens. If the problem is resolved, the switch is faulty. Replace the switch. If not...reconnect the trim switch so both switches work again.
Now check the switch in the tiller arm. You can get to it by removing the plasic cover on the bottom of the arm. I think there are six screws.
Again, go to the switch and check the white with black tracer lead and the light blue lead. If you find no bare spots or potential contacts of the two wires, disconnect the light blue wire inside the tiller arm.
Run another test and see if the problem is resolved.
If it is still not resolved, there may be an issue inside the harness going from the tiller arm to the engine or even something going on with the wiring to the relays. Relays very seldom, if ever, just operate by themselves and the trim motor will not run without one of the relays operating. We will hold off tracing any of that through at this time...with wishing thinking that you will have found the problem.
If you are knowledgable of wiring diagrams...you can find one for you motor at the back few pages of your owner's manual. that may at least give you a picture of what I was expaining above.
Hope I did not lose you along the way."